Get help with MudCrab: check the docs, search the forum, then open a private ticket with the error code and Diagnostic ID staff need to help.
Have an issue? We can help. Follow the steps below to get the fastest resolution.
Step 1: Check the Docs
Section titled “Step 1: Check the Docs”Read through support.mudcrab.co. Most common issues including antivirus interference and missing administrator rights are covered in the Quick Fixes and Common Errors pages.
Moving your license to a new PC is not self-service. Open a ticket (Step 3) and we will unlock your account so the next PC you sign in on becomes the new locked machine.
Step 2: Search the Forum
Section titled “Step 2: Search the Forum”Search forum.mudcrab.co. Most questions have already been asked and answered there, and the forum is where product updates, service status, and known issues are posted first.
- Product Updates: every new build, as it ships
- Service Status: current state of each product
- Read First: setup and troubleshooting basics
Sign in with the Log in with MudCrab button using the same account you bought with. Your customer access is applied automatically, so there is nothing to link or request.
Step 3: Open a Ticket
Section titled “Step 3: Open a Ticket”Open a ticket on the forum at Open a Ticket. Tickets are private: only you and staff can see yours. A staff member will respond as soon as possible.
Our Discord server is still open if you prefer live chat, but the forum is the official support channel and the only one we guarantee, because we run it. Anything raised in Discord may be moved to a forum ticket so it does not get lost.
Include this information in your ticket to get the fastest response:
- Product name and, if the issue is at load-time, the exact product row you clicked in the launcher.
- Error code, name, AND Diagnostic ID (all three lines from the error dialog; click Copy in the dialog to grab them at once).
- What you already tried (so staff don’t repeat suggestions).
- Your OS version (Win10 or Win11, and the build number from
winver). - Antivirus software installed on your machine, even if currently disabled.
- Where you ran the launcher from (system drive, USB stick, or RAM disk).
- Whether the launcher removed itself from disk after the error (helps us classify the error category quickly).
The more detail you provide up front, the fewer back-and-forth messages it takes to resolve your issue.
Other Contact Options
Section titled “Other Contact Options”| Channel | Best for |
|---|---|
| Forum ticket | Most issues, fastest response, private, and on record |
support@mudcrab.co | Billing, account access, refund requests |
| Discord | Live chat, if you prefer it. Not the official channel |