Have an issue? We can help. Follow the steps below to get the fastest resolution.
Step 1: Check the Docs
Section titled “Step 1: Check the Docs”Read through support.mudcrab.co. Most common issues including antivirus interference and missing administrator rights are covered in the Quick Fixes and Common Errors pages.
Moving your license to a new PC is not self-service. Open a ticket (Step 3) and we will unlock your account so the next PC you sign in on becomes the new locked machine.
Step 2: Ask the Support Bot
Section titled “Step 2: Ask the Support Bot”Our MudCrab support bot is available 24/7 in our Discord server. Type your question in any support channel and the bot will search the knowledge base for you. It handles:
- Error code lookups
- Step-by-step fix guides
- Common setup questions
Step 3: Open a Ticket
Section titled “Step 3: Open a Ticket”If the bot cannot resolve your issue, open a ticket in our Discord server. A staff member will respond as soon as possible.
Include this information in your ticket to get the fastest response:
- Product name and, if the issue is at load-time, the exact product row you clicked in the launcher.
- Error code, name, AND Diagnostic ID (all three lines from the error dialog; click Copy in the dialog to grab them at once).
- What you already tried (so staff don’t repeat suggestions).
- Your OS version (Win10 or Win11, and the build number from
winver). - Antivirus software installed on your machine, even if currently disabled.
- Where you ran the launcher from (system drive, USB stick, or RAM disk).
- Whether the launcher removed itself from disk after the error (helps us classify the error category quickly).
The more detail you provide up front, the fewer back-and-forth messages it takes to resolve your issue.
Other Contact Options
Section titled “Other Contact Options”| Channel | Best for |
|---|---|
| Discord ticket | Most issues, fastest response |
support@mudcrab.co | Billing, account access, refund requests |